Client: Edelweiss Insurance
Industry: Insurance
Challenges
Edelweiss Insurance faced challenges with manual claims processing, leading to inefficiencies, errors, and delays in customer service. The existing process involved manual data entry, validation, and processing, resulting in high turnaround times and increased operational costs.
The client needed a solution to automate repetitive tasks, improve accuracy, and enhance customer satisfaction.
Solution
Paramatrix implemented Robotic Process Automation (RPA) to streamline claims processing for Edelweiss Insurance. RPA bots were deployed to automate repetitive tasks such as data extraction from documents, validation against predefined rules, and processing of claims.
The bots integrated seamlessly with existing systems and workflows, reducing manual intervention and processing times significantly. Additionally, RPA provided scalability to handle fluctuations in claim volumes and improved compliance with regulatory requirements.
IMPACTS
Reduced turnaround times for claims processing by 70%
Improved operational efficiency and cost savings
Increased accuracy and consistency in data processing, reducing errors by 95%
Enhanced customer satisfaction through faster claims resolution and service delivery