Client: Prominent Broker
Industry: Financial Services
Challenges
The client, a prominent broker in India, faced challenges in providing rebates and discounts on brokerages to loyal customers efficiently. The existing manual process for calculating and distributing rebates was time-consuming, prone to errors, and lacked scalability.
The client needed a solution to automate rebate processing, improve accuracy, and enhance customer satisfaction.
Solution
Paramatrix developed the Brokerage Rebate System (BRS) to address the client's challenges. BRS integrated with trading systems, risk management systems, and payment systems to collect necessary data for rebate processing.
The system implemented dynamic rule definition engines to automate client-wise rebate calculations based on trading volumes and credibility. Features such as auto-triggered emails and SMS alerts enhanced communication and transparency.
IMPACTS
Automation of rebate processing reduced processing times from days to hours.
Enhanced accuracy in rebate calculations improved customer satisfaction and loyalty.
Streamlined back-office operations increased efficiency and productivity.
Improved transparency and communication strengthened client relationships.