The SoP System is a Flexible and Robust solution to automate the Standard of Performance in the Banking Domain its Framework and Architecture is extendable for any vertical.

CASE STUDY

The SoP (Standard of Performance) System

The SoP System is a Flexible and Robust solution to automate the Standard of Performance in the Banking Domain its Framework and Architecture is extendable for any vertical.
Organisation
A leading Bank in India
Name of the Project
The SoP (Standard of Performance) System

Business Context

The client was heading toward becoming a leading bank in the Indian market and needed an electronic system to meet the growing business needs to measure the performance of individual employees (viz., Relationship Officers (RO), Relationship Managers (RM) as well as Team Leaders (TL) across the various roles of the different business segments, viz., NR, Priority, Branch Banking, Sales and Corporate Salary etc., To implement this, they were on the lookout for a robust application that would replace the existing FoxPro-based system using which was was very time consuming and cumbersome, which they knew would pose impediments in being able to scale with their growing business needs.

Challenges

The biggest Challenge was to build a system that would be flexible enough to accommodate the changes in business (both in terms of products and services) & strategies; and one that would generate payouts for ROs/RMs of all 52 roles of different business segments viz., NR, Priority, Branch Banking, Sales and Corporate Salary, etc., Additionally, the Business rules that change on quarterly, half-yearly or yearly basis added to the complexity of the requirement.

Solution

  • A web-based solution was envisaged and implemented with the latest Microsoft technologies.
  • An easy-to-adopt and user-friendly user interface interfaces were built for all the modules, viz., Role Master, Role-Parameter-Target Master, SoP Process, Score-card , Search-Your-Business and Upload Controls.

Industry Vertical

Banking (As the SoP System is built as a Framework and its Architecture it is extendable for any vertical.)

Key Message

The SoP System is a Flexible and Robust solution to automate the Standard of Performance in the Banking Domain its Framework and Architecture is extendable for any vertical.

Benefits

  • Strong Template-based Process - ensures fulfillment of SoP Documents in Performance Measurement.
  • Adept at handling business dynamics - (The system administrator can define/modify the various roles/schemes for the performance measurement of individual and team leaders in line with the change in the business requirement and strategies.)
  • User-friendly System - Although complex, many of the modules are automated; and therefore, requires very little manual intervention.
  • Efficient Process: The time required for end-to-end operation of order generation has been vastly minimised.
  • High Manageability, Accuracy and efficiency of Standard of Performance calculation has been improved.

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